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  • WHAT IS REAL NATURAL?
    Real Natural is an online health food store. We provide organic and natural products that consist of premium quality ingredients, including plant-based, organic, and functional nutrients to be blended for your cup, mug, smoothie, oatmeal bowl, and life! All our plant-based superfood lattes are coffee substitutes that are suitable for vegans. Our lovely specialty organic coffee beans are single origin from Lima, Peru. For those who cannot live without coffee, you will be impressed with their sensational flavour and aroma. This is our mission to encourage and inspire people to optimise their vitality and overall wellness by eating better quality, healthier, more nutritious foods that taste good as their daily intake. -We make lives better!-
  • WHAT IS A SUPERFOOD LATTE?
    At Real Natural, our superfood lattes are nutrient-rich, with no added sugar, no preservatives, plant-based, non-GMO, organic, and natural products that are treated as coffee substitutes and suitable for vegans. These superfood lattes are considered to be beneficial for health and well-being because of their natural ingredients, and when you use these ingredients and mix them with steamed milk, you get a "superfood latte".
  • WHERE IS REAL NATURAL LOCATED?
    Real Natural is proudly made and owned by Australian, and located in Queensland, Australia.
  • WHERE CAN I BUY REAL NATURAL?
    Real Natural is an online health food store. You can find us right here and this online platform is currently available for AU and NZ customers only. If you are an overseas customer/merchandiser, please feel free to email us separately (support@realnatural.com.au) for overseas ordering and we will instruct you separately about the ordering process.
  • WHAT CURRENCY ARE WE USING ON THIS PLATFORM?
    This platform is using AUD only for all product and service prices.
  • CAN I PAY USING MY DEBIT/ CREDIT CARD?
    Yes, we accept a range of debit/credit cards including Visa, Mastercard and American Express.
  • CAN I PAY VIA PAYPAL?
    Yes, PayPal is an available payment option.
  • CAN I USE REAL NATURAL GIFT CARD TO PAY ONLINE?
    Certainly, we accept REAL NATURAL gift card to pay for anything at this online shop. However, you can only use either a Promo Code or Gift Card once per transaction.
  • HOW DO I ENABLE MY DISCOUNT OFF MY FIRST ORDER?
    You are always welcome to subscribe our email list to receive our latest updates on new product announcements, special promotions, sales, and exclusive offers. To enable your discount, you have to enter "FIRSTJOIN10" as the promo code at the checkout to get 10% off your order.
  • IS THERE ANY FREE DELIVERY?
    Yes, with order over $55 within AU, the standard shipping costs is FREE, and the order will take about 7-10 business days to arrive.
  • HOW MUCH DOES SHIPPING COST?
    a) Standard Shipping - with order below $55 within AU The order will arrive within 7-10 business days. Standard Shipping costs $10 within AU. b) Standard Shipping- with order over $55 within AU The order will arrive within 7-10 business days. Standard Shipping costs is FREE. c) Standard Shipping - with any orders to NZ The order will arrive within 7-10 business days. Standard Shipping costs $20 to NZ. Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions, and we thank you for your patience on this.
  • CAN I PICK UP MY ONLINE ORDER IN PERSON?
    Unfortunately, we do not offer a pick-up option for our online purchases. All goods must be ordered online and delivered to your set destinations in a timely manner.
  • DO YOU SHIP INTERNATIONALLY?
    At this time, we are only able to ship within Australia and to New Zealand.
  • WHAT IS YOUR REFUND POLICY?
    Please see our refund policy here.
  • WHAT DO I DO IF I HAVE RECEIVED THE WRONG ITEMS?
    If you received the incorrect product(s) in your order for any reason, please take a photo and contact us within 24 hours so that we can arrange an exchange for the correct product(s). Please do not open, use, dispose of, or damage the item(s) before they have been exchanged. To some extent, we will pay for all transportation costs associated with replacing and exchanging the incorrect item(s). We reserve the right to request that you return the product (s) before issuing a replacement or exchange.
  • WHAT HAPPEN IF MY ITEMS WERE LOST/DAMAGED?
    If your product(s) arrive damaged/ lost for any reason, please take a photo and/ or contact us within 24 hours so that we can arrange for an exchange with a new product(s). Please do not dispose of the item (s) before we have exchanged them. We will cover all transportation costs associated with the replacement of the damaged item(s). We reserve the right to request that you return the product (s) before issuing a replacement or exchange.
  • DO YOU WHOLESALE REAL NATURAL?
    Yes we do! We work with a variety of different types of partners, including cafes, restaurants, health shops, gift shop providers, smoothie bars, retail boutiques, yoga studios, online retail stores, and organic grocery stores. If you are interested in joining our wholesale program/ private label manufacturing, please click on wholesale to fill out our wholesale partnership request form, or drop us a message on the contact page, or send us an email directly at support@realnatural.com.au to express your interest now! Our team will contact you as soon as possible.
  • HOW DO I APPLY FOR WHOLESALE?
    If you are a business looking to sell Real Natural products, please fill out the wholesale application form. If you have something that you want to discuss with us further, please feel free to leave us a message on the contact page or email us directly at support@realnatural.com.au with your interest.
  • WHAT IS THE MINIMUM SPEND ON WHOLESALE?
    The minimum spend is $300 AUD per order- on wholesale price. If the MOQ is not reached, RRP will take place.

Online health food store

Organic and natural products

plant based products

suitable for vegans

coffee substitutes

NEW ZEALAND SHIPPING AVAILABLE NOW

Real Natural
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